Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Performance Contracting, Measurement and Public Service Delivery in Kenya"
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Performance Contracting, Measurement and Public Service Delivery in Kenya
(University of Nairobi, 2016)Improvement in public service delivery and the consequent increase in customer (public) satisfaction with public services have been at the core of reform programs in many developed and developing countries. The issues of ...