Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Relationship Between Service Quality Management Practices and Operational Performance of Shipping Firms in Kenya"
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Relationship Between Service Quality Management Practices and Operational Performance of Shipping Firms in Kenya
(University of Nairobi, 2018)The need for firms to offer quality provision that meet consumer expectations for sustainable operations and maintain competitiveness in business has been the main focus of many firms in different sectors especially in the ...