Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Satisfaction"
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Motivation and satisfaction as functions of Perceptions of reward: a case study of employees of Kenya Revenue Authority
(School of Business, 2012)Kenya Revenue Authority (KRA), like any other public organization, despite establishing reward systems to improve its employees, its employees have been criticised of being lazy, corrupt and that they lack professionalism ... -
Service quality and customer satisfaction at Kenya Airways Ltd
(School of Business, 2012)Both descriptive and inferential statistics were used to analyze the study findings for the 63(63%) of the respondents that gave their responses. Descriptive analysis involved use of measures such as means, standard ...