Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Social media"
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Influence of social media on customer service in Safaricom Limited
(School of Business, 2012-11)The aim of this study was to investigate and establish the influence of social media on customer service at Safaricom Limited, that is, the effects it has had on the company since it was launched as a tool for customer ...