Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Source"
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Adoption of Call Centers as a Source of Competitive Advantage by Commercial Banks in Kenya
(University of Nairobi,School of Business, 2012-11)The purpose of this study was to determine the competitive advantage offered by call centers, casing on commercial banks in Kenya. This study was guided by the following research objective: to establish whether call ... -
Organizational capabilities as a source of competitive advantage at Airtel Kenya
(School of Business, 2012-11)Corporate success derives from a competitive advantage which is based on distinct capabilities, which is most often derived from the unique character of a firm's relationships with its suppliers, customers, or employees, ...