Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Total Quality Management Practices And Competitive Advantage In The Aviation Industry In Kenya"
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Total Quality Management Practices And Competitive Advantage In The Aviation Industry In Kenya
(University of Nairobi, 2016)Quality has become an important aspect for organizations in terms of the products and services that they offer their clients. There has been a paradigm shift in the needs and expectations of customers and quality has been ...