Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Total Quality Management and Operational Performance of Kenyan Airlines"
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Total Quality Management and Operational Performance of Kenyan Airlines
(University of Nairobi, 2018)Quality has become an important aspect of any organization in terms of the products and services that they offer to their customers. There has been a paradigm shift in the needs fulfillment and expectations by customers ...