Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "influence"
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The influence of service innovation practices on customer satisfaction in the commercial banking sector in kenya
(University of NairobiSchool Of Business, University Of Nairobi, 2012-10)Commercial Banks in Kenya have continuously invested in service innovation practices to be able to satisfy their customers. The level of innovation varies from Bank to Bank and service to service. Service innovation has ...