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Effect of Total Quality Management Practices on Operational Performance of Commercial Banks in Mombasa County, Kenya
(University of Nairobi, 2017)
Total Quality Management is a significant system of management for uninterrupted improvements to bring about competitive advantage. Today customers are insisting for quality in products and services. A company that meets ...
Democratising Africa, American sanctions on Zimbabwe
(2017-10)
The United States imposed sanctions on Zimbabwe as an instrument of achieving peaceful democratic change and assist the people of Zimbabwe achieve economic growth. For over a decade, Zimbabwe was under the sanctions targeted ...
(Re-)mythification of (B) Uganda in Jennifer Makumbi’s Kintu
(University of Nairobi, 2017)
The Implication of Transitional Politics on State Relations: A Case Study of Kenya1963-2017
(University of Nairobi, 2017-09)
In the recent past Kenya has undergone changes in its political dispensation through the five-year interval polling system. The frequency of government change, higher than that of the pre-multiparty era that effectively ...
Analysis of Impact of Free Primary Education in East Africa: a Case Study of Kisii County in Kenya (2003-2013)
(University of Nairobi, 2017)
Kenyan government has been devoted to providing primary education since independence. In 2003, the government launched the free primary education to honor its election pledge and strengthen the education system. All payments ...
The Effects of Organized Criminal Gangs on the Livelihoods of the Urban Residents: a Case Study of Gaza Gang in Kayole Estate, Nairobi
(University of Nairobi, 2017)
The main purpose of this study was to investigate the effects of organized criminal gangs on everyday lives of residents of Kayole estate. The specific objective of this study were; to establish the motivating factors that ...
Quality management and customer value: a case of Nyeri and Nanyuki water and sewerage companies in Kenya
(University of Nairobi, 2017)
Adoption of Total Quality Management principles are very essential in enhancing profitability, growth and driving customer satisfaction at either firm or institutional level. Creation of customer value in service delivery ...
Towards The Hearing Persons. A Case Study In PCEA St. Andrews Church, Nairobi County.
(University of Nairobi, 2017)
The main purpose of this research was to study the attitude of the hearing impaired
towards those who can hear. The study comprised of the members of the hearingimpaired
congregation of PCEA St Andrews church in Nairobi ...