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Now showing items 181-190 of 1778
The effect of ISO 9001:2008 certification on process quality: a case study of Kenya Power and Lighting Company
(University of Nairobi,, 2013)
Many organizations in Kenya and across the world are adopting ISO 9008:2001 in an
endeavor to improve their processes and hence process quality. Process quality plays a
key role in the performance and survival of ...
Impact of transport strategies on operational costs: case study of transport section at Kenyatta University
(University of Nairobi, 2013)
Transport management is a function which allows companies which rely on
transportation in business to remove or minimize the risks associated with vehicle
investment thus improving efficiency, productivity and reducing ...
Application of electronic banking as a Competitive strategy by commercial banks in Kenya
(Unversity of Nairobi, 2013)
The Banking industry has been undergoing significant transformation in an endeavor
to offer world class service to its customers. The model of this transformation has
been the change in technology and therefore innovation ...
Agency banking and financial inclusion in Kisumu, Kenya
(University of Nairobi, 2013)
Agent banking has become one of the most promising strategies for offering financial
services to the poor and underserved. In this model, financial institutions work with
networks of existing nonbank retail outlets to ...
Service quality and customer satisfaction among mobile telephony subscribers in Nairobi
(University of Nairobi,, 2013)
The purpose of the study was to investigate the relationship between service quality and
customer satisfaction with a view of identifying the strategic dimensions of service quality
which impact positively on customers. ...
Relationship between outsourcing and operational efficiency of pension schemes of companies listed at the Nairobi stock exchange
(University of Nairobi, 2013)
The study sets out on a survey to establish the relationship between outsourcing and
operational efficiency in pension scheme administration. Numerous studies have been
carried out on understanding the key factors driving ...
The effect of financial inclusion strategies on financial performance of commercial banks in Kenya
(University of Nairobi, 2013)
An economy cannot thrive on a fraction of its citizens while excluding the others. In
many developing countries economic development is skewed towards a few rich people
and regions while the larger population and regions ...
Modeling and simulating insider cyber security Threats using psychosocial factors
(Unversity of Nairobi, 2013)
Insider threat is rapidly becoming the largest information security problem that organizations
face. The Government and the private sector have made technology adoption their central focus
over the last couple of years. ...
Influence of promotion mix strategies on the growth of customers of pathologists Lancet Kenya
(Unversity of Nairobi, 2013)
1:30th small and large organizations need to adopt promotional mix strategies in order to attract
and retain customer hence long term relationships and growth in terms or productivity and
ultimate survival. However. few ...
The effect of Basel II requirement on Kenyan commercial banks' lending
(University of Nairobi,, 2013)
Since 1999 the Basel Committee on Banking Supervision has been working on a revised
Capital Accord, which should align regulatory capital requirements with the actual risk
associated with banks' assets calculated with ...