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Analysis of Customer Service Offered by Kenya ' S Commercial Banks
(University of Nairobi, 1996-07)
The primary objective of this study was to investigate how customers and employees in the banking sector perceive customer service offered by Kenya' s commercial banks and to determine the relationship between the criteria ...
Tourism Marketing Strategies, External Environment and Destination Performance: a Critical Literature Review
(university of nairobi, 2016)
The objective of this Conceptual Independent Study Paper was to critically review relevant
literature on the relationship between tourism marketing strategies adopted by destinations and
the destination performance. The ...