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A survey of customer loyalty programs applied by petrol stations in Nairobi
(University of Nairobi, 2007-09)
Liberalization of the Kenyan economy has allowed several new players to locally market
petroleum products. Moreover, in this sector physical factors such as convenience, location,
quality and price affect customers and ...
A survey of quality management practices of pharmaceutical manufacturing companies in Kenya
(2008)
.The objective of the study was to identify and determine the extent of implementation of
various quality management practices by pharmaceutical manufacturing companies in
Kenya. The study also aimed at determining the ...