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The role of balanced scorecard as a strategic management tool in Kenya Commercial Bank
(2010-11)
The banking industry in Kenya has been in the upwards trend in terms of development
and growth. This has lead to an increase in the number of banks in the country and
opened an environment for serious competition. The ...
The perception of managers on satisfaction of retail customers at the Kenya Commercial Bank
(University of Nairobi, 2012-10)
Customer satisfaction is an important element of banking strategy in today‟s increasingly competitive environment. Bank management must identify and improve upon factors that can increase the level of customer satisfaction ...
Effects of performance appraisal on job satisfaction at Kenya commercial bank
(University of Nairobi, 2012-10)
Job satisfaction as pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience. Job satisfaction is a result of employee's perception of how well their job provides those things ...
Challenges facing the implementation of change strategies at Kenya Commercial Bank group Ltd
(2012-09)
Organizations undergo changes from time to time to enable them adapt and fit into the environment. These changes are referred to as strategic changes as they affect the whole organization in the scope of its people and ...
The perceived relationship between organizational culture and employees’ job satisfaction at Kenya Commercial Bank
(2012)
The purpose of this study was to establish the perceived relationship between the
organizational culture dimensions and job satisfaction among KCB employees in Kenya
in view of the culture transformation programme that ...
Influence of Competitive Strategies on the Performance of Kenya Commercial Bank
(University of Nairobi, 2017)
Modern banking sector operates in a dynamic and turbulent environment faced with a
variety of challenges brought about by competition in the sector. The competition in
banking sector has various consequences both positive ...
Application of the Balanced Scorecard in Strategy Implementation at the Kenya Commercial Bank
(2010-10)
Strategic management has become a very vital aspect in the 21st century organization. This has
been informed by the need for organizations to survive and prosper in an environment that is
fraught with challenges. Although ...
Factors Influencing Human Resource Outsourcing at Kenya Commercial Bank (Kcb) Limited
(University of Nairobi,, 2012-10)
In Sub Saharan Africa, organizations are undergoing serious human resource challenges that force them to look for optional ways to reduce costs and also ensure maximum output from the human resources used in an organization. ...
Managing Employee Transition From Active Sports Career to Mainstream Work Activities in Kenya Commercial Bank
(University of Nairobi,, 2012)
The study involves the management of employee transition from active sports career
to mainstream work activities in Kenya Commercial Bank Limited (KCB). The
objective of the study is to determine how Kenya Commercial ...