The concept of strategic planning seems unavoidable if any organization is to succeed especially in the insurance industry in Kenya. Strategic planning is a predictive process of what an organization would want its future ...

Performance contracting has been adopted as an instrument to reform public service, granting managers more operational freedom while holding them accountable for the performance of the enterprises through a system of rewards ...

The problem under investigation is that commuters who use Muthurwa terminus are not satisfied. Matatus take them to Muthurwa while their destination is the city center and beyond. This does not meet conditions of the ...