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Strategies adopted by Kenya Commercial Bank Limited to improve customer service
(University of University, 2010)
The purpose of this study was to investigate the customer service improvement strategies
employed by KCB bank to respond to the current competitive banking environment. The
true implementation of Customer Service Strategy ...
Strategies Adopted by Kenya Commercial Bank Limited to Improve Customer Service
(University of Nairobi, Kenya, 2010)
The purpose of this study was to investigate the customer service improvement strategies employed by KCB bank to respond to the current competitive banking environment. The true implementation of Customer Service Strategy ...