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Effects of selected bank specific factors on non performing loans amongst commercial banks in Kenya
(University of Nairobi, 2015)
Non-performing loans refer to loans which for a relatively long period of time do not
generate income. Controlling non-performing is very important for both the
performance of an individual bank and the economy’s financial ...
Service Quality Practices and Customer Satisfaction in Commercial Banks in Kenya
(University of Nairobi, 2015)
The study set out to examine service quality practices and customer satisfaction in
commercial banks in Kenya. The research was motivated by the fact that there is limited
research on effect of service quality on customer ...