Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Author "Richu, S."
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Logistics management practices and customer satisfaction: the mediating effect of logistics service quality among the Shippers in Kenya
Richu, S.; Stephen, O.; Gituro, W.; Mary, K. (Ajbuma, 2022-03-25)The key objective of this study was to determine the effect of Logistics Service Quality (LSQ) on the relationship between Logistics Management Practices (LMPs) and customer satisfaction of shippers in Kenya. Subsequently, ...