Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Subject "Banking Industry"
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Technology and service quality in the banking industry
(AIBUMA PublishingSchool of Business, University of Nairobi, 2010-04-12)Technology-based self-service has greatly changed the way that service firms and consumers interact, and are raising a host of research and practice issues relating to the delivery of e-service which has become ...