Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Subject "service failure attribution; perceived justice; customer satisfaction; service recovery; mobile money"
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Service failure attribution, perceived justice and customer satisfaction in mobile money service recovery
(African Journal Of Business And Management (𝘈𝘑𝘉𝘜𝘔𝘈), 2019-10)The study set out to examine the impact of service failure attribution on the relationship that has been observed between perceived justice and customer satisfaction in mobile money service recovery. Premised on relevant ...