| dc.description.abstract | While many organizations have derived substantial benefits from innovation, and competitive advantage success implementing the required changes is far from assured, with
many organizations reporting disappointing results due to missed objectives, unexpectedly high costs, and turmoil caused by the changes. The mission ofKTDA is to provide effective management services to the tea sector for efficient production, processing and marketing of high quality tea and investing in related profitable ventures for the benefit of shareholders and other stakeholders. To adequately achieve the objectives, KTDA has untaken various changes in areas of management, decentralization and technology. This study was motivated by the need to assess how change management has been practiced at KTDA its the effects and impacts on the overall company performance. To achieve this objective, the study collected data from the staff at KTDA through interviews. The data colleted was analysed using content analysis and the findings presented in a prose form. The study found that KTDA has undergone through a restructuring process where several changes have been done in management, staff positions, re-adjustments of the staff renumerations, decentralization, technological advancements, product/services, changes in peoples attitudes, expectations and behaviour and also business units that have evolved into subsidiary companies. The changes have been effective and led to improved performance and profitability of KTDA. The study recommended that changes be communicated to the staff members to minimise resistance and enhance acceptance, policies be readjusted to reflects provisions of the newly enacted constitution of Kenya and the subsidiary units be empowered as autonomous bodies. | en_US |
