| dc.description.abstract | The concept of Stakeholder Management has become a fashion worldwide today. It is indeed a matter of necessity. Attention to stakeholders has become important throughout the strategic management process in all organizations. Success and certainly survival for organizations depends on satisfying key stakeholders. Researchers have shown that effective stakeholder management and favorable company results go hand-in-hand. The management of stakeholders has become exponentially more important and more difficult due to changes of business environment. This therefore demands a framework for handling stakeholder needs and demands.
The purpose of the study sought to examine Stakeholder Management at Kenya Ports Authority and in particular to determine the type of stakeholder management practices that the organization embraces for its major stakeholders and the factors that influence its Stakeholder Management. The literature review indicated that basically, stakeholder theory is an organizational management theory that complies with accepted business ethics addressing values and morals in the management of an organization.
The study adopted a case study research design as it sought to gain an in-depth understanding of the stakeholder management at the organization. The research findings of the study indicated that stakeholder management is heavily practiced at Kenya Ports Authority and that the following stakeholder management practices are heavily employed: Consultative meetings, Project management, Training, Sensitization, Communication, Joint industrial council deliberations, Performance monitoring, Target setting, Rapid Result Initiatives and Adherence to ISO standards. Several factors were noted to influence stakeholder management in the organization and the most prominent ones were as follows: technology, resources, policy issues, competition, knowledge gap, cost of doing business, business trends, availability of infrastructure/expertise, bureaucratic issues, geographical coverage, political instability/security, language barrier and critical role played in business of cargo clearance. | en_US |
