ISO 9001 Certification Status and Organizational Quality Maturity.
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Date
2014-09Author
Owino, A. Okwiri
Mbeche, Isaac M.
Language
enMetadata
Show full item recordAbstract
ISO 9001 quality management system standard, a member of ISO 9000 family of standards that comprise two
complementary pair of standards,
ISO 9001
requirements
and ISO 9004 guidelines standards,
has been used
globally as a framework for adoption of quality
management approach. With focus on third party certification,
performance of certified organizations, relative to the non
-
certified organizations, has been used to make
judgment on the approach itself. To test the validity of this thinking, the authors car
ried out an in
-
depth case
study in two ISO 9001 certified organizations in the East African nation of Kenya. The findings, based on the data
from multiple informants from the two organizations, suggest that an organization can be successful in pre
-
certific
ation audit and be certified even when it has not made any significant steps towards managing in the
quality management way. The findings lead to a conclusion that certification does not imply quality management
approach to management.
URI
http://ijbssnet.com/journals/Vol_5_No_10_September_2014/25.pdfhttp://hdl.handle.net/11295/81025
Citation
Okwiri, O. A., & Mbeche, I. M. ISO 9001 Certification Status and Organizational Quality Maturity.Publisher
University of Nairobi