| dc.description.abstract | The establishment of electronic services (e-services) has been an important policy goal in many
universities worldwide. This notwithstanding, staff access to e-services and its reliability still
remains an issue of concern that can hinder use of these services. The use of e-services in
operational processes of teaching and administration can support staff to improve their work
performance and promote competitive advantage for the university. However, many factors
determine the use of e-services for staff in their day-to-day operations. This study is focused on
towards academic and non academic staff of the University of Nairobi, College of Agriculture and
Veterinary Sciences (CAVS). Specifically, the aim was to identify the factors that determine eservices
use. An empirical study was carried out whereby data was collected through a survey
questionnaire administered face to face with a total of 100 academic and non academic staff users of
e-services. The results were obtained from econometric modelling that is Logit regression. The
evidence from staff in CAVS gave a set of factors that included staff characteristics and
organizational constraining factors of e-services. The perception they had about e-services led them
to the kind of choice they made and the intensity of e-service use. Other factors that emerged were
seen as some amenities that should be enhanced to allow staff to access and sustainably use eservices
at the university.
Key words: Information and Communication Technologies (ICTs), e-service, Academic and Non
academic staff, Higher education | en_US |
