| dc.description.abstract | The study sought to examine the effects of Performance Contracting on the performance of central government ministries in Kenya. The literature review was based on authoritative, recent, and original sources such as journals, books, thesis and dissertations. Descriptive research design was used to structure the research. The study was a census survey; hence it focused on all the 44 central government ministries. The study used both quantitative and qualitative techniques in the collection of data and utilized both primary and secondary data. In each ministry, one respondent was randomly selected from the staffs that are charged with the responsibility of performance contracting. Out of the 44 questionnaires sent out, 35 were completed and returned, a 79.55% response rate.
The primary data was collected by administering structured questionnaires to the sampled respondents.
A self administered questionnaire was used since the level of understanding of the questions by the respondents was expected to be relatively high. The study sought to find out the effect of PC on the financial performance and customer service efficiency of ministries, three years before 2004 when PC was implemented and three years after implementation in order to establish the trend in performance before and after signing of performance contracts. The questionnaire was pilot tested on ten randomly selected respondents before it was administered to ensure that it was understood in its correct perspective, in order to meet the research objectives.
The data was analyzed by employing descriptive statistics such as percentages, frequencies and tables. Statistical Package for Social Sciences (SPSS) was used to aid in analysis. Computation of frequencies in tables was used in data presentation. Regression analysis was used to cross check the conclusions reached and determine whether financial utilization and customer service delivery have an influence on ministries' performance. The findings of the study indicate that 40.3% of performance is explained by the key financial indicators and that 45% of the performance is explained by the key customer service delivery indicators. The findings therefore, establish that there is a positively strong relationship between performance contracting and financial utilization as well as with customer service delivery. This confirms the fact that performance contracting has an important role in the performance of central government ministries in Kenya. | en_US |
