| dc.description.abstract | This research paper is an assessment of the impact of various reforms implemented so
far in National Police Service (NPS) on service delivery and the challenges encountered in
provision of quality service. The paper also suggests recommendations that should be
adopted so as to ensure the improvement of the quality of services offered police. The study’s
general statement of the problem is that reforms leads to enhanced efficiency and improved
quality of services.
This study is quantitative research techniques which utilized both primary and
secondary data. The primary data was collected through interviews from police officers
serving at various police stations within Nairobi county and secondary data was retrieved
from reports from various institutions on the police reforms. The study found out that despite
the implementation of reforms at the police service, there has been little positive impact on
service delivery.
This study provides various recommendations that need to be implemented so as to
ensure that the reforms translate into enhanced services. Among the recommendations
proposed are empowering the oversight bodies, amendment of the police training and review
of syllabus, changing of the senior and middle level managers in the service, streamlining the
merger of both administration and Kenya police, empowerment of the county policing
authorities, review of the police welfare and full involvement of the citizens in policing. | en_US |
