dc.contributor.author | Akinyi, Grace L | |
dc.contributor.author | Moturi, Christopher A | |
dc.date.accessioned | 2015-10-08T06:04:39Z | |
dc.date.available | 2015-10-08T06:04:39Z | |
dc.date.issued | 2015 | |
dc.identifier.citation | Akinyi, Grace L and Moturi, Christopher A (2015). Application of IS-Balanced Scorecard in Performance Measurement of e-Government Services in Kenya.” American Journal of Information Systems, vol. 3, no. 1 (2015): 1-14. | en_US |
dc.identifier.issn | http://pubs.sciepub.com/ajis/3/1/1/ | |
dc.identifier.uri | http://hdl.handle.net/11295/91858 | |
dc.description.abstract | This research applied the Balanced Scorecard concept to audit performance of e-Government services at Kenya Revenue Authority. An analysis was made on how KRA developed performance measurement data. A systematic study of the existing performance tools was carried out in establishing the basis for conceptualizing the Information Systems Balanced Scorecard. Various dimensions of e-Government services were measured and a tool was proposed that would assess the quality dimensions of the e-Government services from a management perspective. The proposed tool was validated using i-Tax service of KRA. We list the indicators and metrics to be used to measure the performance of e-Government services. This research suggests an adoption of an IS-BSC which measures and evaluates e-Government services from four perspectives: business value, user orientation, internal process and future readiness. The research concludes with recommendations to help governments develop a performance measurement mechanism to assess the impact of investing in e-Government. Considering that performance measurement is a prerequisite to e-Government efforts to audit services and assure citizen of government’s accountability, the findings will be beneficial to ministries adopting e-Government initiatives as they will gain an understanding about the mixed method of using metrics in IT governance balanced scorecard | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.subject | performance measurement, e-Government, e-Government Services, IS-Balanced Scorecard, IS Strategic Management | en_US |
dc.title | Application of IS-balanced scorecard in performance measurement of e-government services in Kenya | en_US |
dc.type | Article | en_US |
dc.type.material | en_US | en_US |