| dc.description.abstract | Organizations implement a variety of strategies in order to fulfill their objectives. Though this is their target, it is not often the case as some organizations with good strategies end up implementing them poorly. This prompted the Government of Kenya to introduce Public Sector reforms that has resulted to all Government ministries, departments and agencies developing strategic plans to guide their strategic direction and the formulation and implementation of their long-term goals and objectives.
The Ministry of Immigration and Registration of Persons is no exception and this prompted the researcher to carry out a study in the department of National Registration Bureau. The objectives of the study were to establish the strategy implementation practices in the department of National Registration Bureau, and challenges encountered in strategy implementation. A case study research design was used to conduct the study and an interview guide administered to seven senior managers in the department. The study findings revealed that the organizational structure, organizational resources, culture, leadership style, internal communication systems, Information Technology, policies and procedure, and core competencies and skills were factors affecting strategy implementation in the department.
The department encountered various challenges during the implementation process and measures have been put in place to deal with the challenges. The findings revealed a link and relationship with other studies on related subjects carried out by other researchers. The researcher recommends that performance management need to be embedded and rolled out across the department, since it contributes to successful strategy implementation. The department needs to employ a world class state of technology in terms of equipment, infrastructure and skills.
The study was limited by the fact that the researcher having adopted a case study design makes it difficult to generalize the findings and therefore, the results cannot be inferred to another organization. The researcher had to work within limited time span and this constrained the scope as well as the depth of the study. The researcher suggests similar studies involving middle and lower level staff be carried out to get their insight regarding strategy implementation in the department. A study could also be conducted in future to investigate how performance management in NRB can be improved to support strategy implementation process. | en_US |
