| dc.description.abstract | Enterprise Resource Planning (ERP) systems hold the promise of easily integrating all
processes within and around the organization with their implementations. Many of
organizations have gained substantial benefit from the rich functionality and
improvements to business processes after go live. The main aim of the study was to
determine enterprise resource planning (ERP) systems maintenance activities and clients’
maintenance decisions among Kenyan firms during the maintenance and support phase.
The study had the following specific objectives; establish the activities of ERP
maintenance and support by Kenyan adopter firms , determine the factors influencing
ERP maintenance and support success in ERP adopter Kenya firms and determine if
there is a relationship between ERP maintenance decisions that clients make and based
on their ERP maintenance and support status. The method of research used for this study
was descriptive survey. Descriptive survey is a study designed to depict the
characteristics of a particular variable and comparisons made among the variables in an
accurate way. The population of the study was companies that have already implemented
systems in Kenya for at least 1 year ERP and are on active maintenance with the vendors
for ERP products from SAP, Oracle and Microsoft Dynamics. The ERP adopter firms in
Kenya carry out similar maintenance activities across all business sectors and the ERP
products. Further, the study confirmed that, top management support, technological fit,
Organizational fit and external vendor support all had a positive impact on the success of
this phase. The Kenyan ERP adopters reported general success in ERP maintenance
phase. With overall success reported, Kenyan adopter firms planned to integrate with
other business systems, increase their maintenance and support budgets upgrade to newer
versions. In addition, there are plans of to replace ERPs being used currently. The study
confirmed that there is a positive relationship on the maintenance status and the decisions
that the adopter firms planned to make in the next 2 years. The researcher concludes that
the Kenya ERP adopter firms have recorded success in the post go live phase. Further,
the Kenyan ERP adopter firms carry out similar ERP maintenance and support activities. | en_US |
