| dc.description.abstract | The objective of the study was to determine the importance of Human Relations and job
satisfaction at the Ministry of Foreign Affairs and Internal Trade. The research was
conducted through a descriptive survey design. The population of the study consisted of
520 employees who are locally based at the Ministry. Random sampling design was used
on 104 respondents. The study used primary data. The data was collected using a semistructured
questionnaire. The data was analyzed using descriptive statistics and the
findings presented using Central Tendency (mean, median and mode), Chi-square test and
dispersion (variance and standard deviation). The Pearson negative moment of
correlation shows negative correlation. From the study findings, it was observed that the
employees were satisfied with their relationship with the supervisors but said a lot more
could be done to improve the situation. The employees had no problem with the
remuneration package, however the employees suggested that there was need for better
mechanisms to be put in place as to when remuneration should be considered. On Career
growth, more of the employees felt that there was room for improvement. The study
finding also shows that the employees are neutral about satisfaction with the level of
Human Relations policies. This means they are neither satisfied nor dissatisfied with
their work and with their supervisors. The study shows that employees are dissatisfied
with advancement and prompt feedback from management in the Ministry. Although
there is communication, it is not always and when it is done, the method used is verbal
and this is not as effective as it is meant to be. Employees do not get the right message in
time and this affects their response to whatever feedback is required. The employees
suggested that participatory Human relations leadership style should be embraced and
mainstreamed in the system. The study also shows that employees have a positive
perception of the level of satisfaction occasioned by Human relations policies. Employees
said that there was trust amongst themselves and had promoted the issue of spirit of
teamwork. Trust amongst the employees and the employers had led to many interventions
like the door of the manager always being open for the employees. On the side of self
awareness, the employees were satisfied with their personality assessment which was
rated highly and were concerned about the removal of all the distractions at the work
place surroundings. From the study findings, it was found out that there was a
relationship between human relations and level of job satisfaction in the Ministry of
Foreign Affairs. It was also evident in the study that pay and promotion opportunities are
major dissatisfaction factors among the employees which in turn influences their
perception of the Human Relations policies. This implies that if employees are paid well
for their services and are given opportunities for career development, then their level of
job satisfaction was likely to improve and their perception of the influence of Human
Relations on job satisfaction at the Ministry of foreign affairs and international trade will
definitely improve for the betterment of the organization. | en_US |
