Influence of electronic transactions technologies on performance of Kenya power company
Kiere, Alice N
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The growth, integration and sophistication of technology are changing our society and economy. The Internet has revolutionized the way organizations communicate with customers and suppliers and how they access information. Information and Communication Technology (ICT) has become one among key drivers of recent developments and has pervaded every business segment and also every home. According to KPLC (2006) Information Communication Technology (ICT) Services continued to support the business by maintaining and enhancing efficiency in billing, revenue collection, customer care, supply chain management, power systems operations and maintenance. This study therefore attempted to answer the question: what is the influence of electronic transaction technologies on performance of Kenya Power? The objective of this study was to determine the influence of electronic transactions on performance of Kenya Power. This study adopted a case study design which was the most appropriate in the investigation of the influence of electronic transactions technologies on performance of Kenya Power Company. The study used a structured interview guide as primary data collection instrument. The interview guide was administered through personal interviews with senior employees Kenya Power Company. Secondary data was collected by use of desk search techniques from published reports and other relevant documents. Qualitative techniques were used to analyze the qualitative data. The study found that the company has not fully computerized its activities and that there is still need to fully automate Kenya Power Company services. Electronic transactions technologies adoption has brought positive impact on business achievements at Kenya Power Company, in that it has eased working procedures, provided convenience for the customer, it has reduced congestion, boosted staff morale and facilitated decision making at higher levels of management. It can be concluded that management support and leadership is crucial in adoption of electronic transactions technologies as early adoption and creative use of electronic transaction enhance firm performance. This study recommends that finding the linkage between innovation and firm performance helps a firm understand the importance of electronic transactions technologies. It also recommends that in addressing electronic transaction technologies, organizational focus, is important when assigning the responsibility of electronic transactions. The success requires the coordination of many partners. Government participation is crucial in ensuring a focused industry is visible to reduce or remove avoidable costs of implementing electronic transactions and internet standards for firms to follow to avoid making Kenya parastatals Sector a dumping ground for the outdated technological infrastructures. This study was confined to Kenya Power Company yet the current innovation such as electronic transactions can be applicable to a wide range of institutions. There is need therefore to study adoption and use of ICT by other institutions. Another study can be carried to evaluate whether electronic transactions has helped to bring services close to people especially in rural areas.
University of Nairobi