| dc.description.abstract | As new processes in information and communication technologies (ICT) develop and the
advancement in the in digital connectivity, national and local governments are
reassessing the way they work and interact both internally and with external
organizations. This technology advancement has encouraged the government’s
organizations and affiliations to reconsider their internal and external relations and
transactions. In order to succeed and build for the future, the administrative processes of
governments are being transferred to electronic systems. Therefore, governments
worldwide are considering establishing an electronic approach to government
organizations and agencies in order to provide and facilitate many services to people
anywhere and at any time, and to replace traditional routine procedures. The study sought
to establish factors affecting the adoption of e-Government in Narok county
governments. The main research instrument was an interview guide and the study
adopted a case study research design whereby the target interviewees were five
employees of the county that consisted of senior and middle level management. The
findings of the study were that unlike the National government, Narok County has been
slow in embracing technology based transactions and only one function related to the
gate collection from the Masai Mara National park had been fully automated by an Agent
that was subcontracted to collect revenue. In addition, the lack of advanced and secure
technical infrastructure was one of the main reasons why the county is hesitant to fully
adopt e-Government. Issues such as systems integration, inadequacy of bandwidth, were
found to be other factors affecting the offering e-Government services in the county.
Therefore, for effective implementation of the e-Government strategy there is need for
the county to restructure existing organizational models, roles, responsibilities, training,
and employees’ needs. Training of employees’ lead to successful implementation of eGovernment
and a lack of adequate training was found resulted in a significant challenge
in the adoption of e-Government. The study recommends that the transformation to eGovernment
services should be treated as a reform and restructuring process, and not
merely the computerization of government operations. Therefore for efficient rolling over
of the system, the county should borrow ideas from other regions or counties that have
successfully implemented similar e-Government projects. | en_US |
