| dc.description.abstract | The importance of managing strategic change is to harness people, processes and
technology to the satisfaction of the stakeholders who are the backbone of every
organization. Effective management of strategic change is therefore a fundamental
requirement for the success and survival of any organization. This study seeks to establish
how strategic change is managed in Kenyatta National Hospital, the challenges faced in
managing strategic change in KNH and how management of strategic change affects
stakeholder satisfaction in the hospital. The research design used was a case study and a
combination of both primary and secondary data was used. The study established that
KNH adopted Kotter‟s eight step model in managing the change process and despite
encountering a number of pertinent challenges both of external and internal in nature, the
stakeholders were satisfied with not only the change process but the succeeding years saw
a remarkable rise in the satisfaction levels of the stakeholders. The study has made
contribution to theory, policy and practice in relation in relation to managing strategic
change and the effects it has on stakeholder satisfaction. The limitations of the study
included limitations arising from the selection of the research variables, the accessibility of
the interviewees and also the rigidity of the hospital policy on data collection within the
hospital. The support of the government in ensuring that primary health-care institutions
have sufficient medical supplies and appropriate equipment is a key recommendation by
this study to ease off the influx of non referral patients to KNH. The research suggests for
studies to be conducted on the challenges faced during the management of strategic change
in the health sector and how these challenges can be overcome. It is the suggestion of the
researcher that the same study be conducted in other industries to give the comparison and
contradiction of the results. This would give a sufficient database of comparison between
organizations in different sectors on management of strategic change and how it affects
stakeholder satisfaction | en_US |
