The Effect of Workplace Environment on Employee Performance in the Mobile Telecommunication Firms in Nairobi City County
Abstract
The work environment which encompasses several factors impacts on the way the employees
perform their work. A comfortable and all inclusive workplace environment will boost the
employees’ performance hence boosting the organizational performance. The objective of the
study was to investigate the effect of workplace environment on employee performance in the
mobile telecommunication firms in Nairobi City County. The target population was all the
employees at Airtel Networks Kenya Limited, Safaricom Limited and Telkom Kenya Limited
based at the headquarters. The total number was 250 from Airtel, 976 from Safaricom and 400
from Telkom. The sample size included a total of 164 employees. Descriptive research design
was adopted for the study. The researcher used stratified random sampling technique in
selecting the employees. The study used primary data which was collected by use of semi
structured questionnaire. Data was analysed using descriptive statistics that included
frequencies, mean scores, standard deviation and percentages. From the findings, the study
concluded that work environmental factors that influenced employee performance were physical
environment factors, reward, management / leadership style, training and development and
work-life balance. The findings revealed that employees were not satisfied with the management
style and promotions in their organizations. The study recommends that mobile
telecommunications firms need to set up more comprehensive reward systems, change
management style to transformational leadership style that is inclusive of all employees. The
working conditions of employees should also be improved to motivate employees to work. The
limitations of the study were that the researcher had limited time and resources to be able to do a
more comprehensive research across the country. The researcher recommends further studies to
be carried out across the country for a broader perspective on the relationship between employee
performance and work environment.
Publisher
University of Nairobi