The effect of management competence, competition and working environment on performance of public service vehicle Saccos in Nairobi county
Owino, Silvin A
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SACCO performance is affected by so many factors key among them being management competence, competition and the working environment. This study sought to establish the extent to which the three factors (management competence, competition and the working environment) impact on the overall performance of public service vehicle SACCOs in Nairobi County with the main objective being to establish the relationship between the variables under study. The study targeted a population of 63 PSV SACCOs registered and operating in Nairobi County of which a survey was done to help draw a generalized conclusion on the PSV SACCOs performance in Nairobi County with the study considering a period of five years from 2010-2014. The study used a descriptive research design with SPSS and the multiple regression model being used to analyze and present data. From the data collected and analyzed, the study found to exist a positive relationship between management competence and SACCO performance such that as management competence rises, SACCO performance rises and falls when management competence falls. Data analysis further revealed another positive relationship between SACCO performance and the working environment such that a favorable working environment commands better SACCO performance while unfavorable working environment caused poor SACCO performance. However a negative relationship was seen to exist between SACCO performance and level of competition such that as the level of competition went up, SACCO performance was seen to drop and only increase when the level of competition went down. The study recommended that SACCO members elect people with managerial competence to manage their SACCO affairs and that SACCO directors appoint/employ highly qualified staff to help them run their SACCOs because management competence was seen to have a positive effect on SACCO performance. The study further recommended that SACCOs seek to increase the routes in which they operate by merging as this is likely to reduce the effect of competition which had a negative effect on SACCO performance. Lastly that SACCOs seek to improve and perfect the working environment more so the issue of wages paid to their staff to improve their motivation and hence increase SACCO performance.
University of Nairobi