dc.description.abstract | The purpose and objective of this study was to investigate the influence of corporate
governance on the quality of the service provided by the Government of Ruiru Sub
County. This study provides a basis by which public and private organizations can
configure, generate and develop consistent, flexible and adoptive quality service
delivery and corporate governance polices. The study applied
The purpose and objective of this study was to investigate the influence of corporate
governance on the quality of the service provided by the Government of Ruiru Sub
County. This study provides a basis by which public and private organizations can
configure, generate and develop consistent, flexible and adoptive quality service
delivery and corporate governance polices. The study applied descriptive crosssection research design which enabled the researcher to provide numeric descriptions
of some part of the population, the researcher was able to describe and explain the
influence of corporate governance as it is. The design was appropriate for this study
as the study was carried out at one time point and over a short period of time. The
design was conducted to estimate the prevalence of the influence of corporate
governance on quality of service. The design is relatively inexpensive and takes a
shorter period to undertake. The design examined relationship between corporate
governance and quality of services delivered by the government of Ruiru Sub County.
The study target population was heads of departments and customers of the sub
county, simple random and stratified sampling techniques were applied to arrive at the
sample. Both structured and unstructured questionnaires were used to collect data
from the heads of department and customers of Ruiru sub county.
The findings portrays that corporate governance has strong positive and negative
influence on customer service standard, access and facilities, customer
communications and overall satisfaction of the customers.
The study recommends a critical assessment of structures and systems applied
adopted by the county government to make them more responsive to customers need.
There is need to also come up with models and policies flexible, adaptive and suitable
to varying county Government needs | en_US |