| dc.description.abstract | The objective of the study was to establish the relationship between operations
strategy and service delivery and performance of county government of Kisumu. It
specifically looked at operations which have been devolved, effect of decentralizing
operations on the performance and constraints facing service delivery in the county
government. The study adopted an exploratory descriptive survey design which
targeted five ministries counties namely, Health care services, Water, Agricultural
sector, Roads and public works and Trade. Stratified random sampling technique was
used owing to the need of ensuring that all the 7 sub-counties were independently
sampled and represented. A sample size of 105 residents (15 from each sub - county)
was selected. Primary data was collected using semi-structured questionnaires and
analyzed using descriptive statistics and multiple linear regression models as an
inferential analysis. The study established that Roads and Public works department
was the most efficient followed by health and education sector. There was an overlap
of role of national government and county government in delivery of service in some
functions and this has led to conflict in service delivery which has affected
performance of county government. There was lack of resources for service delivery
that match level of devolved functions. It was concluded that there is a positive
relationship between operations strategy and service delivery in county government of
Kisumu. Based on the finding, the study recommended that Kisumu county
government should adopt a more cost effective and efficient procurement system. | en_US |
