dc.description.abstract | The culture of a group is a pattern of shared basic assumptions that the group has learned
as it solves its problems of external adaptation and internal integration that has worked
well enough to be considered valid and therefore to be taught to new members as the
correct way to perceive, think, and feel in relation to those problems. Firm performance is
the outcomes achieved in meeting internal and external goals of a firm. The study
objective was to determine the effects of organizational culture on performance of
subsidiaries of selected regional commercial banks headquartered in Kenya. The research
problem was studied through a descriptive cross-sectional survey because it cuts across
several commercial banks with subsidiaries within East African Community market. The
population of this study comprised ten of subsidiaries of selected regional commercial
banks headquartered in Kenya. The study used primary data that was collected using semi
structured questionnaires. The questionnaires were the only primary data collection
instruments used in the study. The collected questionnaires were inspected for
completeness and coded in Statistical Package for Social Sciences (Version 20) for
analysis. The study established that firms engaged in various organizational cultures so as
to boost performance. The cultures were particularly oriented towards the relationships
between the employees and fellow employees, employees and their seniors and lastly
with the banks they worked for. The research findings revealed that the provision of rules
that provided clear instructions, processes and procedures for employees was the most
prevalent culture. This would therefore be translated to imply that employees will
subsequently diligently attend to their duties thus eliminate errors and hence better
performance both on their part and also on the bank. This study concludes that for
performance of firms to improve, present organization culture should be supportive and
compatible with intended strategies and day to day running of activities of employees.
For banks to remain competitive, they should advocate for a corporate culture that
motivates employees and also gives them a sense of belonging to the firm. This will
consequently lead to more effort by the labor force since they will feel a sense of
ownership in the firm. The study recommends that companies including banks should
emphasize on the adoption of good organizational culture. The rationale behind this
adoption is that organizational culture positively influences policies and strategies
implementation and hence creating a sustainable competitive advantage against the
competitors. Additionally, organizations should ensure that they align their organization
culture and their strategies if they are to benefit from good organizational customs. | en_US |