Evaluating Management of Strategic Change at Kenya Revenue Authority
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Date
2015-11Author
Koech, Jeruto Edith
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
There has been an acceleration of the magnitude and pace of change across the globe in
the last decade. These changes, whether political, economic, social and technological
are necessary for companies to remain competitive. The approach which Kenyan
companies use to initiate and implement strategic changes is not clear. Evaluating
management of strategic change is an important process to stimulate effective
management of organizations. Kenya Revenue Authority has over the years undertaken
many strategic changes in response to the changes in its environment. As such this
study sought to evaluate the management of strategic change in Kenya Revenue
Authority. The research adopted a case study research design. Qualitative data was
collected from Kenya Revenue Authority managers and supervisors through an
interview guide. Content analysis technique was used to analyze data. The study
established that need for efficiency and effectiveness in delivering services are the
major forces of change at Kenya Revenue Authority. Technological change necessitated
change at the organization in order to face out low automation levels and equipment
obsolescence. The study found that strategic changes at Kenya Revenue Authority are
planned and not emergent. In-depth interview revealed that that there is a clear line of
sight to a future desired state. It was established that behavioral resistance (caused by
employees, managers and stakeholders), staff resistance, resistance of reducing financial
resources and resistance of organizational culture brought resistance of management
strategic change at Kenya Revenue Authority to a great extent. The study established
that strategic planning gives explicit recognition to the organizations outside
environment and places an emphasis on the organization’s strategic advantage in
meeting the contingencies in the environment. Kenya Revenue Authority is taking a
step change in a proactive manner in recognition of the need for pre-emptive change
given potential threats that may arise in the future, or in a reactive manner in response
to an immediate need, such as a direct competitive threat, technological change, change
in legislation or financial needs.
Publisher
University of Nairobi