| dc.description.abstract | The purpose of this study was to determine the effect of total quality management on the
performance of the institutions of higher learning. The study established that continual
improvement enhance the organizational development through improved organizational
capabilities, strategic intent, flexibility to react quickly to opportunities and training. The
study further established that staff involvement affected the organizational performance
through motivation and commitment, innovation and creativity, staff accountability,
employee eagerness to participate and employee understanding. The results also showed
that systems approach affected the performance of the organizations through integration
and alignment of the processes, focusing efforts on key processes, ensuring consistency,
effectiveness and efficiency, lowering the costs and shortening cycles through effective
use of resources and improved results on the organizations. The customer focus affected
the organizational performance by increasing revenue and market share, effectiveness in
use of resources, improved customer loyalty and ensuring that the customer needs
expectations are communicated. The findings revealed that leadership affected the
performance of the organization through motivation of employees, evaluation of
activities, providing clear vision and creation of provision of shared values, fairness and
ethical role model. The factual approach to decision making affected the organizational
performance through informed decisions, ability to demonstrate effectiveness through
reference to past records, ability to change opinions and accurate and reliable data. The
study recommended that the management of the institutions of higher learning should
adopt continual improvement to be the strategy for improving their capabilities and quick
reaction to opportunities and training, the management of the institutions of higher
learning should involve their employees the more as a strategy to enhance the
performance of the institutions, the management of the institutions should adopt
technology especially information systems so as to integrate the processes in the
institutions for ease of coordination and the management of the institutions should use
factual approach the more to manage change in the institutions | en_US |
