| dc.description.abstract | Changes in organizations due to various factors such as technological advancements or
increased competition usually have an effect on business processes. Advancements in
technology provide new capabilities for new and old processes while competition is
critical in forcing the organization to change the direction of previous processes thereby
invoking business processes reengineering. This research project discusses business
process reengineering as strategic tool at KCB Bank. The research project established
how business process reengineering has enabled KCB Bank cope with pressures from
competitors and keep up with the rapid advancement of technology by reconstructing
their processes and improving how they conduct their businesses. Process reengineering
is the reinvention or redesign of how work is done or performed and it is an applicable
concept to all industries regardless of type, size and location. Business process
reengineering crucially depends on linking production procedures and organizational
services to enhance business goals and objectives. The following question was used as a
guide in the entire study; what are the effects of business process reengineering in
developing strategy, organizational performance and change management at KCB Bank?
The study is a contribution to the entire banking sector, government and the national
treasury. In order to support the objectives of the study, the researcher looked into
literature done by different scholars. The theories that underpin the study are agency
theory and institutional theory. The researcher employed use of a case study design and
the target population being the employees of KCB Bank. The data was collected using a
semi structured interview guide. The data collected was analyzed using content analysis
method since it was qualitative, textual and the outcome was presented in prose. The
findings of the study were that organizations must develop new tools, new concepts, new
strategies and new minds to cope with the turbulent and chaotic environment leading to
continuous, radical and dramatic change. The study also observed that KCB Bank has
experienced better performance after reengineering its processes. It was noted that the
bank invested heavily towards training, innovation and cost leadership. The study has
greatly contributed to process formulation and strategy development at KCB Bank and
other financial institutions for the sole purpose of gaining competitive advantage. The
study has also added to the body of knowledge through provision of reading literature.
Finally, the study recommends further studies to be done on other banks in Kenya since
different banks operate in different work environments. | en_US |
