Determinants and adoption of transaction processing information systems at the directorate of immigration and registration of persons in Kenya
Mak’abong’o, Paul O
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Driven by the steady growth of Information systems in government business processes in Kenya ,a study was conducted to evaluate the determinants and adoption of Transaction Processing Systems in the directorate of Immigration and Registration of Persons in Kenya. The Specific objectives of the study were: (i) To establish the extent to which the Transaction Processing Information System is being used. (ii)To establish the determinants/drivers, benefits and challenges in the adoption of Transaction Processing Information Systems’. This study targeted Staff in the directorate who relied on the information system for their daily operations and determinants, benefits and challenges that influence the adoption of TPIS were studied. Using the questionnaires each specific challenge or benefit respondents were asked to rate the benefit or lack thereof that each specific benefit or challenge respectively brought to their departments due to the fact that they had incorporated a TPIS in their business processes. Items selected by majority showed that the departments derived certain benefits from the adoption of their respective Information System in their businesses. Additionally, they encountered challenges that discouraged their adoption of TPIS in their businesses processes. The study unveiled the fact that internet cost of computers and access to computers ranked first in among the challenges that undermine the adoption of the TPIS. It was also observed that some of the directorates’ internal factors to support information system through the adoption of TPIS are focused on eliminating this challenges and cost; hence, the department is on the right track in terms of prioritizing of business processes than investing in TPIS. Based on the research findings and conclusions, the study recommends that the directorate staff should undertake some training in emerging IS to effectively utilize all the resources to ensure the directorate offers efficient services. The government/policy makers should make polices that are Information systems friendly by reducing costs of infrastructure and ensuring security is well taken care of because staff’s age, level of education, and gender are key factors for TPS adoption, the application developers should take concern of such factors as ease of use when implementing the different information system that is to make it more user friendly and easy to learn.
University of Nairobi