Operations risk management practices and service delivery among government owned entities in kenya
View/ Open
Date
2015-10Author
Kiprotich, Davies K,
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Businesses today are faced with greater challenges and complications than ever before
as economical, technological and legal interdependence become more common and
pronounced. Due to these developments, risks may go unidentified for too long and
early warning indicators ignored. In light of this, this study seeks to establish the
operations risk management practices commonly used and determine the relationship
between operations risk management practices and service delivery among Government
Owned Entities in Kenya. The study adopted a descriptive survey design and the
population of study was from Government owned entities in Kenya. The study selected
respondents using simple random sampling technique. The data was collected using
questionnaires that were administered to employees. The collected data was coded and
analyzed in Excel (2007) program. The analysis involved the use of descriptive
statistics; tables and pie charts.
The study found that GOEs have embraced operational risk management practices and
commonly used practices include risk control self assessment, identification of key risk
indicators and compliance to rules and regulations. Lack of full support and enough
resources to support operational risk management practices was identified as existing
challenge. Board oversight, periodic audits, tracking of mitigations, existence of
operation risk management strategy and oversight by parent/line ministry are some of
the activities that help GOEs in managing operations risks. These practices also
influence service delivery at different levels. It was established that operation risk
management self assessment has a positive significant effect on service delivery as
indicated by a beta coefficient of 0.566. The study further, found that operation risk
indicators identification practices has a positive insignificant influence on service
delivery. Finally, the results indicated that Operational Risk Rules and Regulations have
a positive significant influence on service delivery.