Communication in Enhancing Citizen Participation: Case Study of Implementation of Parking Fee in Nairobi City County
Abstract
This study focused on the communication in enhancing citizen participation. To measure
this, the study examined the level of citizen involvement in the implementation of
increased parking fee in Nairobi County. Communication has been revealed in this study
not to have a positive impact in enhancing citizen participation. The study was guided by
three objectives; to determine the level of awareness of the residents concerning the
parking fee, to establish communication methods used to influence accessibility of
parking charges information, and to determine the influence of participatory
communication on the quality of information on parking charges. The theories upon
which this study was grounded were structural functionalism theory and participatory
democratic theory. The methodology that was employed in this study was simple random
sampling to identify the constituencies within Nairobi County to be included in the study
and systematic random sampling for the identification of individual respondents included
in the study. The findings of this study reveal that the Nairobi City County Government
did not encourage citizen participation in the decision to increase parking fee. It is
concluded that the lack of citizen participation in the decision to increase parking fee was
majorly due to lack of effective and functional communication. The study thus
recommends that stronger communication mechanisms should be installed and be well
integrated in the system to ensure feedback oriented mechanisms. It further suggests that
NCCG policy makers and strategic management team should ensure implementation of
system that ensures full citizen participation in its key decision making; this can be
achieved through engaging point men at critical decision making stages
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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