dc.contributor.author | Mwangi, Naomi N | |
dc.date.accessioned | 2016-05-13T06:11:32Z | |
dc.date.available | 2016-05-13T06:11:32Z | |
dc.date.issued | 2012 | |
dc.identifier.uri | http://hdl.handle.net/11295/95551 | |
dc.description.abstract | Many institutions and organizations are have embraced the outsourcing concept into their
institutional operations. However, institutions outsource services that are not core to their
institutional purpose for instance various logistical functions. The overall aim of this research
study was to investigate the impact of an institution outsourcing some of its logistical functions
on performance. In order to determine this, the researcher utilized Safaricom limited as a case
study. The research study had the following objectives: (1) to determine the logistical functions
that are outsourced by Safaricom limited, (2) to evaluate the benefits that accrue to Safaricom
limited as a result of outsourcing some of its logistical functions; (3) to determine the measures
that Safaricom limited implements in order to overcome the challenges that develop from the
outsourcing some of its logistical functions.
The study‟s target population was all the employees who worked at Safaricom‟ s logistics
department. The researcher utilized the quota sampling technique to select 100 respondents who
would participate as the study‟s respondents. The findings suggest that Safaricom outsourced the
two of its logistical functions: transport and warehousing. The findings also suggested the
following as the benefits that had accrued to Safaricom limited as a result of outsourcing:
reduction in institutional costs, increase in service delivery efficiency. The findings suggest that
an institution can experience service delays as a result of outsourcing some of its institutional
functions. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Outsourcing the Logistical function on firm Performance | en_US |
dc.title | An assessment of the impact of Outsourcing the Logistical function on firm performance: a case study of Safaricom company limited | en_US |
dc.type | Thesis | en_US |