| dc.description.abstract | Today, due to much focus on organizational opinion of performance, perception of
employees regarding this element has been long overlooked. As such this study aimed to
investigate the employee’s perception of factors affecting their performance. The study
was guided by one prime objective, that is: To establish the employee’s perception of
factors affecting their performance at the Jambo Contact Center, Nairobi.
Stratified random sampling procedure was used to arrive at the sample of employees. A
semi -structured questionnaire was used to collect data from the 135 employees who took
part in the study. Quantitative data was coded and analyzed using SPSS, version 11 for
Windows and presented in frequencies and percentages in tables and graphs with
accompanying descriptive details.
The study established that Perceptions of employees on factors affecting their
performance at the Jambo Contact Center is greatly influenced by the working
environment especially in terms of pay and performance output, job security and career
advancement as well as association with seniors. Other key aspects influencing this
perception are motivation and job satisfaction. Motivation gives employees at Jambo a
sense of satisfaction and at the same time induces preferred workplace conduct thus
boosting their productivity. On the other hand, job satisfaction at the center mitigates
poorer performance by easing job-related tension and triggering positive emotion at
work. | en_US |
