Relationship Between Occupational Stress and Job Satisfaction at Kenya Customs Administration
Abstract
Management of stress at the workplace is a moral as well as the legal responsibility of
employers. Close and continuous attention to the issues of stress at the workplace is
important because ill-health inflicted by the system of work or working conditions can
cause untold suffering and loss to individual employees and their dependents. In addition,
absences, through ill-health can result in losses and damage for the organization. The
objectives of the study were to determine the level of occupational stress within Kenya
Customs Administration and the impact it has on job satisfaction.
The study used descriptive research design method as opposed to using quantitative
methods. However the attributes of the study variables were converted into numerical
data through a structured questionnaire for the purpose of effective data analysis. The
target population for the study was one thousand employees of Kenya Customs
Administration. The researcher sampled 100 employees based in Mombasa and Nairobi
stations of the organization. Questionnaires were distributed and gathered after three
weeks. Pearson correlation technique was used to find out the level of correlations
between variables.
The study findings were that employees of Kenya Customs Administration are stressed as
a result of working past official working hours and having to do too many jobs at once.
The employees are also stressed as they have to meet very high work deadlines. The
study also showed that there was a low but positive correlation between occupational
stress (independent variable) and job satisfaction( dependent variable). Correlation
between occupational stress and job satisfaction was found to be significant among
employees of Kenya Customs Administration. This therefore means that, occupational
stress significantly affects job satisfaction.The conclusion was that the high level of occupational stress at Kenya Customs
Administration as occasioned by employees having to work for long hours and doing too
many jobs at once is negatively affecting the employees’ job satisfaction. Management at
Kenya Customs Administration should therefore employ stress management programs
that will effectively address the challenge as well as improve the employees’ job morale
and satisfaction.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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