The Impact of Human Resource Outsourcing at Zain Kenya Limited

Abstract

Today, companies of all sizes and industry orientations embrace outsourcing. Given the trends of an increasing number of companies moving to outsourcing and the political climate of this report, employee morale in the same companies has been influenced a great deal. Most of the companies are using this strategy as a way of cutting costs and keeping an existing workforce intact for the long-term. The paper confirms that outsourcing may represent a new threat, contributing to rampant worker insecurity, and reflective of the general process of globalization. The case study used in the paper is Zain Kenya. Descriptive analysis was used in the study. The information obtained from both interviews and questionnaires was used to gather data. From the study we discover that outsourcing involved the allocation of some units to the outsourced firm to perform the same services. The findings continue to show that more work was provided to the remaining staff for continuity. Some of the negative impacts to remaining staff were that uncertainty of the future increased with outsourcing. Delayed completion of works granted by the outsourced firm/ staff even after Service Level Agreements were signed was noted. The study further reveals that the entire respondent agreed that outsourcing is not necessary strategy and it did not necessary bring gains. The paper brings to light and recommends that management should involve all employees, for the strategy to work, that it should be explained to the staff before being effected to avoid conflicts in the future. This move will seek to address the issues and concerns of the employees to avoid staff de-motivation and poor performance leading to employee turnover.