| dc.description.abstract | The main purpose of this study was to examine the relationship between
benchmarking and supply chain performance at Total Kenya limited. The other
objectives were to establish the challenges of performance benchmarking, level of
performance benchmarking and the benefits of performance measurement and
benchmarking. The study adopted a case study of Total Kenya limited and the
respondents were drawn from the supply chain departments of planning and supply,
operations and customer service. The study established that the company highly
benchmarked its supply chain performance measures in all the main areas of the
supply chain. The top most benchmarked measures in order are compliance to safety
requirements, supplier performance towards environment and safety, on time delivery
with no damage, order fulfillment cycle time and maximum allowable defects. Price
and cost measures were the least benchmarked in the company. The study established
a significantly high positive relationship between benchmarking and supply chain
performance. All the measures studied indicated positive correlation of benchmarking
with supply chain performance .Challenges were however identified which could
hinder the success of this benchmarking and supply chain performance measurement,
biggest was lack of management support. | en_US |
