Factors affecting the adaptability of international health management practices by the national hospital insurance fund (NHIF) in Kenya
Abstract
The purpose of the study was to investigate the factors affecting the adaptability of international
health management practices by the national hospital insurance fund (NHIF) in Kenya. The
adoption of international health management practices is important to the government of Kenya
not only to improve its customer service but also to acquire the international standards of health
management.
To this effect, the general objective of the study was to determine the factors affecting the
adaptability of international health management practices by NHIF. These international health
management practices are namely Capitation and Fee-For-Service and are being used to
administer the out-patient cover by NHIF. The specific objectives of the study were To establish
the extent to which the NHIF management and workers have understood the international health
management practices Capitation and Fee-For-Service; to establish the perception of the NHIF
management and workers regarding the uptake of these international health management
practices and to identify the specific factors that the management and workers of NHIF are
facing as regards the uptake of international health management practices.
It was established that the initiative to introduce international health management practices by
NHIF was a welcome change by the workers and that most of them were optimistic about its
benefits. However there were a number of concerns noted that would affect how well this
management practices, namely, Capitation and Fee-For-Service would be adapted by the workers
and management of NHIF.
The study found that the workers needed more training on the workings of these two health
management practices so as to understand them better and hence know how to apply them
correctly in the running of NHIF. The study also found that most of the workers thought the
premiums charged were high and that this also affected their willingness to see the
implementation of the new practices work because it would also affect them as they are also
deducted.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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