Challenges Faced in Implementing Performance Contracting Strategy in the Ministry of State for Public Service

Abstract

Strategy implementation is the process that turns implementation strategies and plans into actions to accomplish objectives. The strategy implementation process is a process being undertaken through a systematic approach and provides a link between strategic consensus and success. Performance contract on the other hand is a useful vehicle for articulating clearer definitions of objectives and supporting new management monitoring and control methods, while at the same time, leaving day-to-day management to the managers themselves. Governments all over the world view Performance Contract (PC) as a useful vehicle for articulating clearer definitions of objectives and supporting new management monitoring and control methods, while at the same time, leaving day-to-day management to the managers themselves. The research design was a case study of the Ministry of State for Public Service on the challenges faced in implementing performance contracting strategy. The data collection tool was an interview guide. Content analysis was used to analyze the qualitative primary data which had been collected by conducting interviews and secondary information from the organization. The findings from the study were that organizational culture, organizational structure, leadership and management and effective performance management affect successful implementation of performance contracting strategy. The challenges brought about were communication problems between the departments, administrative, hinders full implementation of performance contract strategy, delayed services and also poor service delivery, poor communication feedback, ineffective coordination and poor sharing of responsibilities, non involvement of the employees in setting targets and lack of policy guide on reward to motivate employees towards achievements of organizational targets.